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We're Here to Help

Got a question about your order, need product advice, or just want to chat about your furry friend? Our friendly Manchester-based team is always happy to help.

Call Us

Mon-Fri: 9am-6pm, Sat: 10am-4pm

07401 137236

Email Us

We reply within 24 hours

hello@bestluxeuk.co.uk

Live Chat

Available during opening hours

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Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Contact Info

Phone 07401 137236
Email hello@bestluxeuk.co.uk
Address Suite 1 The Junction, Merchants Quay
Manchester, M50 3SG

Average response time

Under 4 hours

Our Location

Scott's Online Retailer Ltd
Suite 1 The Junction, Merchants Quay
Levenshulme
Manchester
M50 3SG

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Opening Hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 10:00am - 4:00pm
Sunday Closed
We're Open Now

Quick Answers

Find instant answers to the most common questions below.

How long does delivery take?

Standard UK delivery takes 2-4 working days. Express delivery (1-2 days) is available for £7.95, and next-day delivery is £9.95 for orders placed before 2pm. Orders over £50 qualify for FREE standard delivery.

What's your returns policy?

We offer a 30-day money-back guarantee on all unused items in original packaging. Simply email us with your order number to start a return. Refunds are processed within 5-7 working days of receiving your item.

Where's my order?

You'll receive a dispatch confirmation email with tracking information once your order ships. You can also check your order status by emailing us your order number. Orders typically dispatch within 24 hours.

Can I change my order?

If you need to change or cancel your order, contact us immediately at hello@bestluxeuk.co.uk or call 07401 137236. We process orders quickly, so changes may not be possible once dispatched.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are securely processed with 256-bit SSL encryption.
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