1. Introduction
These terms and conditions govern your use of our website and the purchase of products from Scott's Online Retailer Ltd ("we", "us", "our"). By accessing our website or placing an order, you agree to be bound by these terms.
Scott's Online Retailer Ltd is registered in England and Wales under company number 16876345. Our registered office is located at Suite 1 The Junction, Merchants Quay, Manchester, M50 3SG.
2. Ordering
2.1 Placing an Order
When you place an order through our website, you are making an offer to purchase products. All orders are subject to acceptance by us. We will confirm acceptance by sending you an order confirmation email.
2.2 Order Accuracy
You are responsible for ensuring that the details you provide when placing an order are accurate and complete. We cannot be held responsible for orders that cannot be fulfilled due to incorrect information.
2.3 Stock Availability
All orders are subject to availability. If a product is out of stock, we will contact you as soon as possible to offer alternatives or a full refund.
3. Prices and Payment
3.1 Pricing
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT at the current rate (20%) where applicable. Delivery charges are shown separately at checkout.
3.2 Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
3.3 Payment Security
All payment transactions are encrypted using SSL technology. We do not store your full payment card details on our servers.
4. Delivery
4.1 Delivery Options
We offer the following delivery options for UK mainland addresses:
- Standard Delivery: 3-5 working days (FREE on orders over £50, otherwise £4.95)
- Express Delivery: 1-2 working days (£7.95)
- Next Day Delivery: Order before 2pm (£9.95)
4.2 Delivery Address
We deliver to UK mainland addresses only. For deliveries to Northern Ireland, Scottish Highlands, or other remote areas, additional charges may apply.
5. Returns and Refunds
5.1 Consumer Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. You then have a further 14 days to return the items to us.
5.2 Our Returns Policy
We extend this to 30 days from delivery. Items must be returned in their original condition, unused and in original packaging where possible.
5.3 How to Return
To initiate a return, please contact our customer service team at hello@bestluxeuk.co.uk with your order number and reason for return.
5.4 Refunds
Once we receive your returned items and confirm they meet our returns criteria, we will process your refund within 14 days. Refunds will be made to the original payment method.
6. Product Descriptions
We make every effort to ensure product descriptions and images are accurate. However, colours may vary slightly due to monitor settings. Measurements are approximate unless otherwise stated.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Scott's Online Retailer Ltd and is protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, we exclude all liability for any direct, indirect, or consequential loss arising from your use of our website or products purchased from us. This does not affect your statutory rights as a consumer.
9. Privacy
We are committed to protecting your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Changes to These Terms
We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the new terms.
11. Governing Law
These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these terms and conditions, please contact us:
- Email: hello@bestluxeuk.co.uk
- Phone: 07401 137236
- Post: Scott's Online Retailer Ltd, Suite 1 The Junction, Merchants Quay, Manchester, M50 3SG